Ryanair to re-route passengers hit by flight cancellations
Sep 30 2017
The budget airline was told it could face legal action by the UK's Civil Aviation Authority (CAA) following a decision to ground 18,000 aircraft until March next year.
Although the law does not provide a cap for the cost of rerouting passengers, the Guardianreported Friday that it had seen an internal memo in which Ryanair's call-center staff were told they could only offer passengers flights on other airlines if the cost "does not exceed three times the value of the original Ryanair fare".
Ryanair failed to take care of thousands of customers affected by its flight cancellations and is deliberately violating European air passengers' rights under regulation EU261.
It's one thing to appear indifferent to the needs of your customers, when your offering is the cheapest in town, it's quite another to inconvenience them to the point that they don't book with you in the first place due to uncertainty as to whether their flight will actually leave, let alone come make the return journey.
But Frank Brehany told Julia Hartley-Brewer that he has asked regular Ryanair users "is this going to put you off?" and "the blunt answer was no, because they enjoy the price and the flexibility".
Thirdly they must help all passengers who "chose an unsuitable option as a result of being misled".
Ryanair's offer to passengers features several conditions, including assessing the cost of flights on other airlines "on a case by case basis" before bookings are made.
"There are clear laws in place, which are meant to assist passengers in the event of a cancellation, helping minimize both the frustration and inconvenience caused by circumstances completely out of their control", CAA Chief Executive Andrew Hainess said on Thursday.
Further details are available on Ryanair's website.
This week (by close of business on Sun, 1st Oct), we will have reaccommodated/refunded over 90% of the 400,000 customers who were notified of schedule changes (on flights between November 2017 and March 2018) on Wednesday 27th.
Ryanair boss Michael O'Leary said: "We sincerely apologise to those customers who have been affected by last week's flight cancellations, or these sensible schedule changes announced today". "We are committed to processing all such claims within 21 days of receipt and hope to have all such claims settled before the end of October", Jacobs said. The latest announcement will affect 34 routes, including London-Belfast and Hamburg-Oslo.
Ryanair says the cancellations were brought about because of an error with pilot holiday rosters.