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Microsoft Surface is Dead Last for Reliability

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Microsoft disputed the study saying the company’s return and support rates differ significantly from the Consumer Reports study

Consumer Reports has a message for its readers: one in four of your shiny Microsoft's Surface laptops and tablets might not outlast their new computer smell. Most recently, the company unveiled the Surface Laptop, a portable option for students, and updated the Surface Pro, a laptop with a touchscreen. On the same front, Apple also led other tech companies in the same Consumer Reports survey, posting a two-year breakage rate among survey respondents of only 10 percent.

Microsoft is new to the hardware business and has generally been met with favorable reviews of its laptops from consumers and pundits in the industry.

"Every generation of Surface surpasses its predecessors in performance and in reliability", a Microsoft statement claims. It said that some Surface owners had reported startup problems, frozen machines, unexpected shutdowns or unresponsive touchscreens.

What are your thoughts about Microsoft's Surface lineup?

Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned Very Good or Excellent scores in multiple CR tests.

Consumer Reports is specifically stripping the 128GB and 256GB versions of the Surface Laptop and the 128GB and 512GB versions of the Surface Book of their coveted "recommended" status.

Microsoft also pointed out that the Surface Pro, for example, received high performance and versatility marks in Consumer Reports' laptop lab evaluations. He added that the study found Apple's devices to be the most reliable. According to the details provided, Consumer Reports states that it is hard to give a recommendation to this product due to the number of reliability complaints received from it. The series is best known for its hybrid tablet PCs, which feature a large tablet-like display that can be anchored to an optional keyboard for additional versatility.

The case is created to meet U.S. Military drop-test standards, a goal that UAG prefers for most of its products.

For Microsoft, the Surface was notable for being the first time the company entered the laptop and hardware market.

We can't say we've personally observed any problems, but that's what makes data sets like Consumer Reports' so useful.

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